If an invoice is issued it must be paid not later than 7 days following the date of the invoice. All public training courses must be paid in full prior to the commencement of the course.
Payment can be made via electronic funds transfer, credit card, bank draft or other pre-approved payment method.
Withdrawals from courses, refunds and requests for transfers must be made in writing to [email protected] or call 0800 404 500 to discuss your options.
Requests for transfers to alternate courses can be arranged if QMS Audits is advised in writing by sending an email to [email protected] or by calling us on 0800 404 500. These requests must be made 10 or more working days prior to the course commencement date and is subject to availability on a future course. One transfer (received 10 or more business days prior) will be accepted without charge. All subsequent transfers will attract an administration charge of $110.00 (incl. GST) per transfer.
Where a request for transfer falls within 10 business days a transfer fee of up to 40% of the course cost will be charged.
If a student fails to attend or stops attending a course within the relevant refund period, they will be treated as withdrawn. Please call us as we may be able to assist you on 0800 404 500
Complaints and appeals must be made in writing using the Complaints and Appeals Form, or other written format and sent to [email protected] attention of the Director.
Full details can be found in the student handbook.
Please refer the the course outline and student handbook for all terms and conditions.
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